Simplify Compliance with the Modernization of Cosmetics Regulation Act (MOCRA)
Monitor social media, detect potential adverse events, and streamline compliance with AI-powered MOCRA compliance software built specifically for cosmetics brands.
The Modernization of Cosmetics Regulation Act (MOCRA) introduced new safety reporting responsibilities for cosmetics companies selling products in the United States. Consumers increasingly report product reactions on Instagram, TikTok, Facebook, Reddit, product reviews, and online forums—making manual monitoring difficult and time-consuming.
Moderaigent continuously monitors public conversations, identifies potential adverse events, and helps compliance teams investigate, document, and manage cases with confidence. Stay ahead of MOCRA cosmetics regulation requirements while reducing manual effort and maintaining audit-ready records.
Since December 2023, cosmetics brands selling in the US market must report serious adverse events to the FDA reactions that result in hospitalisation, medical treatment, disfigurement, or are life-threatening.
The obligation triggers when a brand becomes aware of a serious adverse event. Social media counts. A consumer commenting about a serious reaction under your product post is a potential reportable event, and the clock starts the moment it's posted.
Most brands have a process for complaints that come in through email or customer service. Very few have a structured process for what happens in their comments section.
Consumers don't file regulatory reports. They post. They comment. They tag friends describing their reactions. Monitoring for the phrase "adverse event" will miss almost everything because people don't use that language.
Moderaigent's AI is trained to understand how consumers actually describe adverse reactions: rashes, swelling, allergic responses, and more. It reads natural language across comments, replies, DMs, and tagged posts, then flags what matters.
Moderaigent continuously monitors your connected social channels. When a comment meets the threshold for a potential adverse event, your compliance team is notified immediately not in a daily batch or a weekly report.
Once a potential adverse event is flagged, Moderaigent automatically contacts the consumer to gather the information needed for a formal FDA report. No manual follow-up. No missed cases buried in notifications.
Not every complaint is reportable. “I didn’t like the texture” is very different from “I had a serious reaction and needed medical treatment.” Moderaigent classifies flagged content by severity, helping your team focus on cases that require action without getting overwhelmed by noise.
Every detection, outreach attempt, and review decision is logged automatically. If you ever need to demonstrate that your monitoring process is robust and compliant, the documentation is already in place.
A lot of cosmetics brands have pulled back on social engagement turning off comments, reducing posting out of fear of what they might see. That's the wrong call. It costs you reach and community, and it doesn't eliminate the risk.
Moderaigent gives you the confidence to stay active. Run campaigns, engage your community, respond to comments knowing that if a serious adverse event surfaces, it won't slip through.
Moderaigent works for cosmetics manufacturers, skincare brands, personal care companies and private-label cosmetics businesses that sell in the US market and run active social media accounts. If you're subject to MOCRA and you have a comments section, you need a system for what happens in it.
Start a free trial or book a demo to see how Moderaigent monitors your social channels for MOCRA relevant adverse events automatically, around the clock.
